At Primal Harvest, we believe wellness starts with high-quality, thoughtfully crafted supplements you can trust. Every product is designed to support your daily health with safe, effective, and carefully chosen ingredients.

• Premium ingredient standards: We prioritize naturally sourced ingredients and avoid unnecessary fillers like gluten, dairy, soy, or added sugars.
• Quality you can trust: All products are manufactured in GMP-certified facilities in the United States under strict quality and safety standards.
• Tested for purity and potency: Every batch is third-party tested to ensure consistency, purity, and transparency.
• Global sourcing, reliable supply: We source ingredients from suppliers around the world to consistently deliver high-quality supplements. To safeguard against supply chain shortages, some ingredients are sourced from multiple suppliers in different countries. Each ingredient undergoes rigorous lab testing upon arrival at our facility, and any that do not meet our standards are rejected. In fact, our facility has turned away up to 30% of inbound ingredients — over time we’ve built strong partnerships with trusted suppliers, reducing that number significantly.
• Science-backed blends: Our formulas feature superfoods, functional herbs, probiotics, and nutrients chosen to help support overall wellness, energy, digestion, and immune health. Some ingredients carry a ™ symbol, indicating they are branded ingredients selected based on scientific research, standardized clinical studies, and documented beneficial effects. You can explore these in more detail on our Behind The Science page.

Primal Harvest is committed to helping you take the guesswork out of supplements by delivering products that put quality, safety, and trust first.

Looking for more product info, recipe ideas, or how to best use our products? Our online chat makes it easy!

We offer a 90-day money-back guarantee on your first order of any product. You can find our Refund Policy page for details. We will refund your first order of any product as long as you reach out within 90 days of your purchase, provided all bottles except your first are unopened.

✅ Here’s a summary of how it works:

1. If you're not satisfied, contact our Customer Support team within 90 days of your purchase.
2. Be sure to include your order number and the items you'd like to return so we can process your request quickly.
3. In most cases, we’ll ask you to return any unopened products (you can keep the first bottle if it's already opened).
4. Once we receive your return, we’ll issue your refund. 
5. A few additional details:🚫 Shipping charges are not refundable🌍 International orders are not covered by this guarantee💳 Refunds will be issued to the original payment methodRefunds are processed after inspection of returned items

 You can find more info on our Refund Policy on our Refund Policy page.

Easily manage your subscription anytime through our chat — it’s the fastest way to update, skip, and manage your subscription orders.

Want to update your order, try a new product, or change your shipping info in your Account Portal? Follow the steps below:

1. Go to your account:
   👉 Click here to log in to your account (sign in with the email associated with your orders)
2. 📧 Check your email for verification code. If you have added a mobile number to your Account Details, you will also receive the code on your phone.
3. Once you're logged in, you'll see your account portal. From here, you can:

• 🚚 Get your order now:
  Click “Get it now” to ship your wellness products right away.
• ➕ Add extra products:
  Want more of your favorites? Click “Add Extra” to include additional items in your next shipment.
• 📆 Update Frequency:
  Click “Frequency” choose “Custom” enter your preferred number, select days/weeks/months, and click “Save” to update your delivery schedule.
• 🎁 Skip or gift your next order:
  Need to change? Choose “Skip Next Order” 
• 📦 Update your shipping address:
  Select “Update My Info” to change your contact or delivery details. Or if it is for just one order then choose "Update Address for One Order".
• ⏸️ Pause or cancel your subscription:
  Scroll to the bottom of the page and select the option that fits your needs.
• 🔄 Try something new:
  Click “Swap Product” if you'd like to try a different supplement.

Need help?

• Manage your subscription anytime through our chat — it’s the fastest way to update, skip, and manage your subscription orders.

Here’s the Difference:

At Primal Harvest, you can choose to buy once or subscribe and save—whatever works best for you!

1. On each product page, you’ll see a section called “Purchase Options.”Select “One-Time Purchase” if you want to try it once.Choose “Subscribe & Save” for up to 20% off + free shipping on most products.
2. Flexible delivery options:
   With a subscription, you can choose to receive your product every 1, 2, or 3 months.
3. No commitments:
   You can manage, change, or cancel your subscription anytime through our online portal using just your email.
4. Why subscribe?
   We created the Subscribe & Save program to help customers stay consistent with their wellness routines—while saving money along the way.
   💚 Better habits. Bigger savings.

Need help managing your subscription?
Check out your account portal

Need help?

• Easily manage your subscription anytime through our chat — it’s the fastest way to update, skip, and manage your subscription orders.

What is the Punch Card Program?
Our Punch Card Program rewards you for staying consistent with your wellness routine through your Primal Harvest subscriptions.

When did the program begin?
The Punch Card Program officially launched on May 1, 2025.
Orders placed before this date are not eligible for punches.

How does it work?
Each time your active subscription order processes, you’ll earn progress toward your punch card. You will earn different rewards based on the amount of subscription orders you have placed!

How do I redeem my reward?

1. Log into your account at primalharvest.com/account.
2. Click on “Redeem Rewards.”
3. The discount will be applied to your next order.
4. If you would like the order now then choose "get order now" after redeeming the rewards—your reward will apply automatically.

Any dollar discount applies to a product priced up to the specified amount (for example, a free product valued up to $40).

Do one-time orders count?
Only subscription orders qualify for the Punch Card Program.

Here's how to check if you already have a Subscription Account:

1. Go to this link:
   👉 Click here to log in or create your account
2. Enter your email address (the one you used to place your order).
3. Check your inboxIt may take up to 5 minutes for this email to arrive. Please refresh your email browser or app periodically until you receive the code.You’ll receive an email with two options:One option is a link that lets you manage your subscriptions right away.The other option is a code that you can enter on the login page. If you have added a mobile number to your Account Details, you will also receive the code on your phone.
4. Didn’t get the email?
   It can take up to 5 minutes. Be sure to check your junk/spam/ or promotions folder just in case.
5. Still no email?
   Double-check that the email address you entered matches the one used on your order or subscription. If it’s different, the system won’t recognize it.
6. If you don’t remember your password, it’s possible that you never signed up to create an account – don’t worry! Follow the steps below to get access to your account.

• Go to the link below and enter the email that is associated with your account. https://primalharvest.com/apps/retextion#/login
• If that is the email you used to place your order, an email will be sent to you
• If you don’t receive an email, reach out to our customer support team for help.

Still need help?

• Easily manage your subscription anytime through our chat — it’s the fastest way to update, skip, and manage your subscription orders.

We’re here to help! 💚

Follow these steps to update your subscription account payment info:

• Login to your account:
  Click here to log in to your Primal Harvest account
• Sign in with your email
  Enter the same email address used for your Primal Harvest subscription orders.
  Within 5 minutes, you’ll receive a one-time code to securely log in — no password required. Please check your spam our promotions folders for this one-time code.
• Once logged in, select Account to view your profile and address information.
  
  
  
  
  
• Select “Add Payment Method”
  Click Add Payment Method.

• Enter your new card details
  Fill out all required fields (card number, expiration, CVC, first/last name, and billing address line 1).

• Click “Add Payment Method” again to save
  You’ll see a confirmation once your card has been added successfully.
• Choose where to apply the new card
  Set the card to your subscription. If you have more than one subscription, you’ll be prompted to apply the new card to either one subscription or all subscriptions tied to your email.

Quick Tips

• If the Add Payment Method button doesn’t respond, refresh the page or try a different browser.
• Make sure Address Line 1 is filled out with your billing address before saving your new card.
• For security, we can’t accept credit card numbers via email or chat — please update them only through the secure portal.

Why did I get a failed payment email, but my next billing date looks different in the portal?

When a billing attempt fails, you receive an email on that day letting you know there was an issue with your payment method. Our smart billing system then automatically moves your next billing date out by several days to give you time to update your payment details. That is why, when you log into your subscription portal, you will see a new upcoming billing date instead of the original one.

To keep your subscription active, simply update your payment method in the portal. Once updated, your next charge will process on the new billing date shown in your account.

Your answer hNeed to change your Shop Pay address or payment info?

Shop Pay is a secure, third-party checkout option offered on our website—similar to PayPal or Apple Pay. It's built and maintained by Shopify, and allows you to check out quickly using saved information like your shipping address and credit card.

While we accept Shop Pay as a payment method, we don’t control or manage the saved information inside your Shop Pay account. If you need to update a saved shipping address, phone number, or payment method, you’ll need to do that directly within Shop Pay.

🛠️ How to Update Your Shipping Address

To change your address for future orders:

On Desktop

1. Visit https://shop.app
2. Click the profile icon in the top-right and sign in using your email or phone number.
3. Select Settings ▸ Addresses
4. Click the address you’d like to edit or remove
5. Add a new address and select “Set as default” if needed

On Mobile (Shop App)

1. Open the Shop app
2. Tap the profile icon ▸ Settings
3. Select Addresses
4. Tap the address to edit or delete
5. Add a new one and mark it as Default

⚠️ Changes here only apply to future checkouts using Shop Pay.
If you’ve already placed an order and need to update the shipping address, please contact our customer service team immediately.

💳 How to Update Your Payment Method or Billing Info

1. Open the Shop app or go to https://shop.app
2. Tap your profile icon ▸ Payment Methods
3. Tap Add Card to add a new card
4. To update the billing address on a saved card, remove the card and re-add it with the correct info

📱 How to Change Your Phone Number in Shop Pay

1. Go to https://shop.app and sign in
2. Tap your profile icon ▸ Settings ▸ Login & Security
3. Tap “Change” next to your phone number and follow the instructions to update

If you no longer have access to your old phone number, you may need to use your email login or contact Shop Pay support at https://help.shop.app.

💡 Tips

If you're having trouble logging in, use your email address associated with your Shop Pay account to get a one-time login code.

Shop Pay allows you to save multiple addresses and payment methods—be sure to mark the correct one as default.

Primal Harvest is not able to make changes to your Shop Pay wallet on your behalf, but we're happy to help with any orders placed through it.ere.

Our products do not contain tree nuts, peanuts, wheat, soy, or gluten, however, they are made in a facility that processes some of these ingredients. Always review the label for the most accurate ingredient information, and consult a medical professional if you are unsure of your specific ingredient allergies.

Looking for more product info? Our online chat makes it easy to get answers fast.

The FDA (US Federal Food and Drug Agency) has issued GMP (Good Manufacturing Processes) requirements for the methods, facilities, and controls used in manufacturing, processing, and packaging. These regulations make sure that a product is safe for use, and that it contains the ingredients and potency as stated on the label.

These regulations are not accredited to a product, but rather to the facilities that produce them. All Primal Harvest products are manufactured in facilities that adhere to all GMP requirements in addition to other private certifying bodies.

Have questions about our products? Chat with us online for quick answers.

All Primal Harvest supplements are intended for use by healthy adults over 18 years old. We recommend that all customers consult their medical physician before use if they are regularly taking any prescription or over-the-counter medications, or are being treated for any medical condition.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Primal Harvest sources from ingredient suppliers around the world to consistently produce high-quality supplements. To ensure that we are never impacted by supply chain shortages, some ingredients are sourced from multiple suppliers in different countries. We can assure you that every one of our ingredients goes through a rigorous lab testing process once it arrives at our manufacturing facility, and we are not afraid to send them back if they do not pass our product guidelines. In fact, at one point, our facility turned down up to 30% of inbound ingredients on a regular basis. However, we’ve built relationships over time with the best suppliers out there, and that number has been reduced significantly.

Some ingredients that we use contain a ™ symbol. These ingredients and formulations have been selected based on scientific research, standardized clinical studies, and their beneficial effects. You can learn more about each of these unique branded ingredients by visiting our Behind The Science page.

Have questions about our products? Chat with us online for quick answers.

Primal Harvest products are manufactured in facilities in the United States that adhere to a variety of strict manufacturing process requirements, most importantly GMP regulations which are set by the FDA (US Federal Food and Drug Agency).

Questions about ingredients, usage, or benefits? Chat with us for the details.

How can I track my order?

The fastest way to track your order is through our online chat. Just click the chat bubble in the bottom corner of any page on our website, select “Check Order Status”, and see the latest shipping and delivery updates.

Most customers get their order status in a minute — no need to search your email or wait for a reply.

Primal Harvest cannot guarantee any post-purchase order changes. However, if you do have a change request, please reach out to our customer support team by contacting us with your order number and the changes that need to be made.

Our team will check the availability of edits and/or cancellations and will reply with the status. Primal Harvest cannot guarantee any post-purchase order changes.

When will my order ship, and how long will it take to arrive?

We know fast, reliable shipping is an important part of your experience, and we do our best to get your order out quickly.

Most Primal Harvest orders ship from our Utah facility via USPS Priority Mail through either UPS or DHL. While we aim for prompt delivery, shipping times can vary depending on carrier conditions and overall order volume.

Current U.S. shipping estimates:

• Standard shipping: 5–7 business days
• Orders placed before 10 AM EST (Monday–Friday) are typically processed the same day, but please allow up to 1 full business day for processing during busy periods or holidays.

Once your order ships, you'll receive a confirmation email with tracking details. Please note that tracking updates can take up to 3 business days to reflect an estimated delivery date.

For more information, please refer to our full Shipping Policy page.

The fastest way to track your order is through our online chat. Just click the chat bubble in the bottom corner of any page on our website, select “Check Order Status”, and see the latest shipping and delivery updates.

Primal Harvest does ship internationally, where possible, although depending on the receiving country, there are restrictions. Please read the information below carefully.

• Due to the changing complexity of international shipping, subscriptions are not available for international customers. Please select One-Time-Purchase when adding products to your cart.
• All prices are listed in US Dollars ($USD).
• Due to import restrictions, some items may not be available to ship internationally. If you receive an error during checkout, this is likely the case.
• Shipping charges are calculated upon checkout for international orders and can take 15 business days or more to deliver.
• On occasion, international shipments require a pick-up at a local customs office.
• International shipments are subject to import duties and fees that have not been included in the order total. They may be requested by the carrier at the time of delivery on behalf of customs. Primal Harvest is not responsible for these fees.
• International shipments are not eligible for our 90-Day Money-Back Guarantee.
• For shipments to Europe, please visit our EU site here.

In the past, Primal Harvest offered Route Package protection at checkout for all orders. We have decided to remove this offer, but we are committed to delivering a product you love.

From time to time, Primal Harvest offers promotional discounts that can be applied using a code at checkout. To stay informed about our latest offers, we recommend subscribing to our email newsletter and following us on Instagram.

You can also subscribe and save 20% on every monthly order—or unlock even greater savings with extended subscription plans. It’s an easy way to save while staying consistent with your wellness routine.

Important Notes About Discount Codes:

• Only one discount code may be applied per order.
• Discount codes cannot be combined with other promotions, offers, or sale items.
• Unless otherwise stated, codes can only be used on one-time purchases and not on subscriptions.
• If you placed an order and forgot to apply a discount code, please contact Customer Support within 3 business days. We’ll be happy to apply the discount retroactively in the form of a refund.

Love Primal Harvest? 

Share with your friends and get rewarded when they make their first purchase.

How does the referral program work?

1. Share your unique referral link with friends and family.
2. Your friend gets $10 off their first order of $15 or more.
3. Once they complete their purchase, you’ll receive a $10 reward to use on your next order.
4. Only one discount may be applied per order. Each discount is valid for 90 days and can only be used on orders over $15 (before tax and shipping).

Where do I find my referral link?

You can access your referral link by visiting our Refer-a-Friend page and entering your name and email address.

What does my friend receive?

Your friend will receive $10 off their first Primal Harvest order of $15 or more when they use your referral link.

What do I receive?

You’ll receive a $10 coupon once your friend completes a qualifying purchase. We’ll send you an email notification as soon as your reward is available.

To return a product as part of our 90-Day Money-Back Guarantee, reach out to our customer support team.

Please include your order number and the items that you wish to return for a refund to expedite the process.

Our customer support team will review your request and provide you with the necessary information regarding the refund process. You can read more details on our Refund Policy page.

Foods and most supplements, generally speaking, contain some percentage of chemicals from the earth because they are widely distributed in our environment (for example, ingredients grown in soil may be naturally exposed to lead). To ensure safety and quality, all of our products are third-party laboratory tested.

The testing process our products undergo involves the use of highly sensitive analytical instruments that can detect even nanograms per gram levels of the tested substances. In this case, it would be legally appropriate to include the warning. For example, the Prop 65 warning is legally required when the amount of a chemical in a daily exposure exceeds even 1/1000th of the amount that scientific studies have documented shows no observable effect.

For more information, go to www.P65Warnings.ca.gov/food.

Prop 65 is a law that applies only to California businesses and companies conducting business in California, that requires notice to be provided to Californians about exposure to certain chemicals. It is officially known as California’s Safe Drinking Water and Toxic Enforcement Act of 1986, but commonly referred to as Prop 65, Cal Prop 65, or P65.

Under this law, businesses are required to include a warning label on all products they sell in California unless their products fall below the state-set safety threshold for one or more chemicals known to the State to cause cancer or birth defects, or other reproductive harm. According to the California Office of Environmental Health Hazard Assessment (“OEHHA”) website, a “Proposition 65 warning does not necessarily mean a product is in violation of any product-safety standards or requirements.”

California’s OEHHA states that this law is in place to protect California citizens and the state’s drinking water sources from specific chemicals and to keep citizens informed about potential exposure to these substances.

What is the Prop 65 warning?

A sample Prop 65 warning found on products is the following:

WARNING:Consuming this product can expose you to chemicals including [chemical name], which is known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, go towww.P65Warnings.ca.gov/food.

Warnings are found in various settings, from restaurants, grocery stores, hotels, schools, and on a wide range of consumer products.

All companies that sell their products in California are legally required to comply with Proposition 65. We include the warning where appropriate to ensure compliance with Prop 65. If your shipping address is in California and you order a product that contains a chemical on the Prop 65 list, you will be notified at checkout.

These products include: Primal Greens, Primal Total Male+, Primal Bone Health, Primal Stress, Primal Magnesium, Primal Prebiotic Zinc, Primal Liver, Primal Vision, Primal Women+, Primal Multi Collagen, Primal Immune Defense, and Primal Hair Growth.

The competition is organized by Primal Harvest LLC,1738 SW 57th Avenue #424,Miami, FL 33155

The competition is not affiliated with Facebook or Instagram and is in no way sponsored, supported, or organized by Facebook or Instagram. All questions, comments, and/or complaints about the competition should be directed exclusively to Primal Harvest.

Only persons who are residents of the USA and have reached the age of 18 are eligible to participate. A cash payment is not possible. Legal recourse is excluded. PrimalHarvest LLC shall not be liable for damages in connection with participation in the competition or with the acceptance and use of the prize unless the competition provider or its vicarious agents act wilfully or with gross negligence.

How can I contact you?
We’re here to help! The fastest way to connect with our team is through live chat.

💬 Chat with us (Recommended)
Available on every page of our website.
Click the chat bubble in the bottom corner to:

• Track your order status
• Manage your subscription
• Get fast answers about our products
• Discover recipes and ideas for using our supplements

Most questions are solved in just minutes!