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FAQ
How do I contact you?
Simply send us an email at support@primalharvest.com and we will get right back to you.
Or, if you want even faster support, feel free to call us at +1 631-769-2227.
How long will it take for my product to arrive?
We offer fast shipping & handling so you can get your product as fast as possible. Most orders received before 4pm EST Monday-Friday will ship the same day. Transit times are 3-4 days for standard shipping and we offer an upgrade for next day air shipping as well. Please allow for an extra 4-6 days for shipments to Hawaii or Alaska. For international shipping, see our shipping policy.
Do you offer a money back guarantee?
Yes, of course!
We want you to be 100% satisfied with all the products you buy at the Primal Harvest Store. If you're not entirely happy with your purchase we will refund your money in full, or exchange the products - for 180 days. No Questions asked.
All you need to do is contact our customer support atsupport@primalharvest.com or simply call us at+1 631-769-2227
How do I return a product?
Please reach out to our friendly staff at support@primalharvest.com and we will respond very promptly helping you with your return!
Is a monthly subscription needed to make a purchase?
Absolutely not! While we offer certain products like Primal Harvest Turmeric Complex at a reduced subscription rate, our customers are always able to opt for one-time purchases only.
Do you ship to countries outside the United States?
Yes, we are now shipping internationally. Please check the list of countries after adding your product to the cart and proceeding to checkout.
Can I take your product if I have a medical condition?
Primal Harvest products are intended for use by healthy adults over 18 years old. We recommend that you consult your physician before use if you are taking any prescription or over-the-counter medications or are being treated for any medical condition.
What about special offers at the end of the checkout process?
At times, we offer special discounts after a customer has purchased one of our products at the regular price (minus discounts, if available). These offers could be for the same product at a steep discount or a related product.
We think these special offers after the checkout are a win-win situation for both our customers and Primal Harvest: We save on marketing dollars needed to present our products to you, and the customer saves by getting those marketing dollars passed down to them.