PRIMAL HARVEST

FREQUENTLY ASKED QUESTIONS

PRIMAL HARVEST

FREQUENTLY ASKED QUESTIONS

How can I contact Primal Harvest?

Simply send us an email at support@primalharvest.com and we will get right back to you.

Or, if you want even faster support, feel free to call us at +1-631-769-2227, Mon–Fri 9am – 5pm EST.

If our phone lines are ever busy please use other forms of communication such as email, and also Facebook messenger on our Primal Harvest company page Facebook. Once a Customer Service Support Center agent is available, they will respond to your request.

How long will it take for my products to arrive?

We offer fast shipping & handling so you can get your product as quickly as possible. Domestic orders received before 3pm EST Monday-Friday will ship the same day with the exception of major holidays.If your order doesn't make it out on the same day, not to worry! It will be shipped out the following business day. Please allow 2-4 business days for your package to arrive. In some specific cases, it may take up to 2 extra business days.If ordering from Canada, please allow 7-14 business days.

We will provide you with a tracking number once the package leaves our warehouse. If you have any questions, please visit our Shipping page here: https://primalharvest.com/policies/shipping-policy.

Do you offer a money-back guarantee

Yes, of course!

We want you to be 100% satisfied with all the products you buy at the Primal Harvest Store. If you're not entirely happy with your purchase we will refund your money in full, or exchange the products — for 90 days.

All you need to do is contact our customer support at support@primalharvest.com or simply call us at +1 631-769-2227

How do I return a product?

Please visit our Returns page at https://primalharvest.com/policies/refund-policy. You can also reach out to our friendly staff at support@primalharvest.com and we will respond promptly to help you with your return!

Do you ship to locations outside the United States?

Yes, we are now shipping internationally. Please check the list of countries after adding your product to the cart and proceeding to checkout. Please visit our Shipping page for more information: https://primalharvest.com/policies/shipping-policy.

Can I take your products if I have a medical condition?

Primal Harvest products are intended for use by healthy adults over 18 years old. We recommend that you consult your physician before use if you are taking any prescription or over-the-counter medications or are being treated for any medical condition.

Are there any allergy concerns with your products?

Our products are manufactured in a facility that also processes tree nuts, peanuts, wheat, and soy. Always review the label for the most accurate information, or consult a medical professional if you are unsure.

Do you offer special offers at the end of the checkout process? 

At times, we offer special discounts after a customer has purchased one of our products at the regular price (minus discounts, if available). These offers could be for the same product at a steep discount or a related product.

We think these special offers after the checkout are a win-win situation for both our customers and Primal Harvest: We save on marketing dollars needed to present our products to you, and the customer saves by getting those marketing dollars passed down to them.

How many bottles/containers should I select when purchasing? 

To take full advantage of our discounts, we recommend buying 6 to 12 containers of any Primal Harvest product. You are always protected by our 90-day money-back guarantee, so you have plenty of time to enjoy the long term benefits.

Please have a look at “What is the shelf life of my...?” on each product's specific FAQ section within its page to learn more about the shelf life of every Primal Harvest product.

DO YOU OFFER DISCOUNT OR PROMO CODES?

We do offer discounts and promos from time to time. If you are interested in receiving discount codes, please subscribe to our mailing list, join our Facebook group (Primal Harvest Tribe), and follow us on Instagram. We also offer discounts for military personnel and front line health professionals.

We allow for the use of one discount code per purchase, which can be entered at checkout.

If you are using a discount/promo code, please note that your discount/promo code cannot be combined with any other offer or discount/promo code and excludes all sale items and subscription purchases.

Can I make changes to my order?

We are unfortunately unable to amend your order after it has been completed. All orders are automatically processed and instructions are sent to our warehouse to send you your product(s) as quickly as possible. Please feel free to send us an email with your change request and we will assist you if possible.
 
Please kindly note that all customer support inquiries are handled in the order that they are received, and due to the nature of same-day shipping, we cannot guarantee a reply before your order is processed. However, we welcome returns within 90 days as per our return policy if you are not happy with your order.

What if I entered the wrong information at checkout?

We are unable to offer refunds for delivery complications caused by incorrect addresses, accidental orders, or for packages that are not collected in time. If you entered incorrect shipping information, please contact us and we will do all that we can to make it right. We kindly ask that you please take care to double check your details before placing your order.

Do you offer package protection?

We at Primal Harvest are happy to offer Route Package Protection at checkout for all orders. For a very small investment, Route helps to assure you a worry-free shipment, in addition to real-time alerts and tracking.

Although it is not required, we strongly recommend that you take advantage of this option as a way to protect your packages against theft, damage, and loss. If you choose not to purchase Route Package Protection at checkout, we will not be liable for loss, theft, damage, or other shipping mishaps outside of our control (as per our Shipping & Return policy).

If you have an issue, please contact us promptly at support@primalharvest.com and we will always do our very best to assist you. If you would like to learn more about Route,you can find out more information via their website https://route.com.

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For our product specific FAQs, please head over to the Product Page for the specific product

For our product specific FAQs, please head over to the Product Page for the specific product